Support Team Manager

Jen

Jen leads the Customer Support team, helping WaniKani users on their Japanese-learning journey. She spends her days supporting the team, answering questions, and encouraging users to get started on their reviews.

Latest posts

11 posts

April 22, 2025 Product

New Timezone Setting

If your timezone isn't setting automatically, set it manually.

April 3, 2025 Product

Reading answers in mixed kana now accepted

Reviews are now kana-agnostic.

August 12, 2024 Product

Some Radical Character Images Replaced

Fewer images for radicals, more unicode characters, more copy and pasting.

August 6, 2024 Product

New Setting for Gravatar

Gravatar is now opt-in instead of automatic.

July 3, 2024 Product

Updated SRS section on Dashboard

SRS section looks a little different.

April 3, 2024 Product

Increasing WK Audio Options

Increasing the number of voices you hear in your head

February 13, 2024 Product

WaniKani Fonts Update

It's just a font update.

December 14, 2023 Product

A couple of (very) small changes to Lessons

Catch those stragglers.

June 21, 2023 Product

Level Up Alert

Let's celebrate when you level up.

May 3, 2023 Product

Updating WaniKani Password Recovery Options

Making it harder to reset your password.

March 27, 2023 Product

Updates to Lessons, Reviews and Extra Study are live

Lessons and Reviews and Extra Study, oh my.